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DOWK ships worldwide!

All orders are shipped via Australia post and costs are calculated at checkout. Please allow approximately 1 week for shipping within Australia and 2-3 weeks for international shipping. 

For US customers: VAT/Duties are now included in the shipping cost of your order

For all other international customers: Shipping costs do not include any VAT/Duties or other fees charged by your destination upon its arrival. Contact your local post office if you are unsure if these may apply to you!

Delivering the perfect pieces that make your heart soar is my greatest priority!

Whether it is a refund or size exchange, please send in a request by emailing contact@dowk.com.au within 14 days of receiving your item and return your order within 30 days of confirmation to be eligible for free shipping on returns/ size exchanges.

If your item is made to order, any size exchanges may need to be re-made, so please allow time for this process.

DOWK is a slow fashion brand 🌈

This means we do things differently, and one of biggest differences is Pre-order!

Any dress labeled online as Pre-order is made after your purchase.

This process comes with lots of benefits: A reduction in the over production of fashion, a sustainable and ethical approach to manufacturing, and the ability to customise your dress in many ways to best suit you.

Can't wait to get yours?

Please see pre-order timelines to know when to expect yours!

Wondering when your order will come? Refer to the Pre-Order delivery timelines page and check the dates of your respective order rounds. If you are unsure which round is yours, just reach out!

Yes! You can make purchases in instalments via Afterpay.

Some regions and customers have issues using Afterpay, but you can also use PayPal which offers instalment payments within the PayPal app.