FAQ'S

Delivering the perfect pieces that make your heart soar is my greatest priority!

Whether it is a refund or size exchange, please send in a request by emailing contact@dowk.com.au within 14 days of receiving your item and return your order within 30 days of confirmation to be eligible for free shipping on returns/ size exchanges.

If your item is made to order, any size exchanges may need to be re-made, so please allow time for this process.

Yes, Dowk products ship from Australia all over the globe!

Note: Some regions are harder to ship to than others, if your region is not available at checkout please contact me to organise a delivery option.

I greatly appreciate your patience and support of pre-order products as it is what allows my small business to operate.

Please see the pre-order timeline page to see your current order progress. You will be contacted personally should your order differ from these timelines at all.

All orders are shipped from Melbourne Australia.

Domestic shipping is estimated to take 3-9 business days.

International shipping is estimated to take 10-20 business days.

Note: These times are additional to pre-order timelines which calculate your items shipped date.

Shipping rates vary depending on your region and order size. These are calculated at checkout.

You can make payments via major Visa or Mastercard aswell as ApplePay, GooglePay and Paypal.

You can also use Afterpay for instalment payments or Paypal instalments plans which is managed in your Paypal payment window.

Yes! You can make purchases in instalments via Afterpay. Some regions and customers have issues using Afterpay, but you can also use PayPal which offers instalment payments within the PayPal app.